Terms of service
Terms of Service
Last updated: September 3, 2026
Welcome to Daitan Matcha. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.
1. About Daitan Matcha
Daitan Matcha is a Davao-based supplier of Japanese matcha. We offer carefully selected matcha products, including Kiwami and Nojun, for customers in the Philippines.
2. Products
We make every effort to ensure that product descriptions, photos, colors, taste profiles, and other information on our website are accurate.
Because matcha is a natural agricultural product, color, aroma, flavor, texture, and intensity may naturally vary between batches. These variations do not necessarily indicate a defect or quality issue.
3. Orders
When you place an order through our website, you agree to provide accurate and complete information, including your:
- Full name
- Email address
- Contact number
- Complete delivery address
- Landmark, when applicable
We reserve the right to refuse or cancel an order when necessary, including in cases of incorrect information, suspected fraudulent activity, payment issues, or product availability.
4. Payment
Orders requiring manual payment or bank transfer must be paid using the payment instructions provided by Daitan Matcha.
After payment, customers may be required to send proof of payment to:
Please include your order number as the email subject.
Orders will generally be processed within 24 hours after payment has been received and verified.
5. Shipping & Delivery
We currently offer delivery and shipping through our available delivery and courier partners.
Delivery times may vary depending on the customer's location, courier availability, weather, holidays, and other circumstances outside our control.
Customers are responsible for providing accurate delivery information. Daitan Matcha is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Returns & Refunds
Because our products are food products, we generally do not accept returns or exchanges due to change of mind, incorrect orders, or personal taste preferences.
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
Please provide your order number and clear photos of the product and packaging. We will review the concern and, where applicable, provide an appropriate resolution.
For full details, please refer to our Return & Refund Policy.
7. Product Storage
Customers are responsible for properly storing their matcha after delivery.
For best quality and freshness, matcha should be kept tightly sealed in a cool, dry place away from direct sunlight, heat, moisture, and strong odors.
Daitan Matcha is not responsible for changes in product quality resulting from improper storage after delivery.
8. Website Information
We reserve the right to update product information, pricing, availability, promotions, and other website content at any time without prior notice.
While we strive to keep all information accurate and up to date, we do not guarantee that all website content will always be complete, current, or error-free.
9. Intellectual Property
All content on the Daitan Matcha website, including logos, brand names, photographs, graphics, product descriptions, text, and other materials, belongs to Daitan Matcha or its respective owners.
You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.
10. Prohibited Use
You agree not to use our website for any unlawful or unauthorized purpose, including attempting to interfere with the website, gain unauthorized access, or misuse our content, payment systems, or services.
11. Third-Party Services
Our website may use third-party services such as payment providers, courier services, shipping providers, and other platforms.
Your use of these services may also be subject to the respective provider's terms and policies.
12. Limitation of Liability
Daitan Matcha will make reasonable efforts to provide accurate product information and fulfill orders as described.
However, we are not responsible for circumstances beyond our reasonable control, including courier delays, delivery interruptions, technical issues, natural events, or payment-provider issues.
13. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.
By continuing to use our website after changes are posted, you agree to the updated Terms of Service.
14. Contact Us
If you have questions about these Terms of Service, your order, or our products, please contact us:
Daitan Matcha
Email: info.daitanmatcha@gmail.com
Location: Davao City, Philippines
Thank you for choosing Daitan Matcha.