Return & Refund Policy

At Daitan Matcha, we carefully check and prepare every order before it is shipped. Because our products are food products, we generally do not accept returns or exchanges once an order has been delivered.

Can I return my matcha?

We do not accept returns or exchanges for:

Change of mind
Incorrect product ordered
Personal taste preference
Failure to follow proper storage instructions

Because matcha is a natural agricultural product, slight variations in color, aroma, flavor, and texture between batches are normal and are not considered a defect.

What if I received the wrong product?

If you received an incorrect item, please contact us within 24 hours of delivery.

Please send:

Your order number
A photo of the product received
A photo of the packaging
A brief description of the issue

After reviewing the issue, we may provide a replacement or refund where applicable.

What if my order arrives damaged?

If your package or product arrives damaged, please contact us within 24 hours of delivery and provide clear photos of the package and product.

We will review the situation and determine the appropriate resolution.

Can I get a refund if I don't like the taste?

No. Personal taste preference is not considered a product defect. Matcha naturally varies in bitterness, sweetness, umami, aroma, and intensity depending on the variety and preparation.

We recommend reviewing the product's taste profile before placing your order.

What if I entered the wrong address?

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error, contact us as soon as possible. We will do our best to make changes before your order is shipped.

Once the order has been handed to the courier, we may not be able to change the delivery address.

When will my refund be processed?

If a refund is approved, it will be processed through the applicable payment method. The time for the funds to appear in your account may depend on your bank or payment provider.