Where is Daitan Matcha from?Daitan Matcha is a Davao-based matcha brand offering carefully selected Japanese matcha to customers in the Philippines. Our matcha is sourced from Shizouka, Japan, where matcha has been cultivated and refined for generations. We carefully select our matcha based on its quality, flavor, color, and overall character. |
Where are Kiwami and Nojun from?Both Kiwami and Nojun are Japanese matcha, sourced from Japan. We select each variety for its distinct characteristics, allowing customers to choose a matcha that suits their preferred way of enjoying it. |
What does Kiwami taste like?Kiwami has a refined and vibrant flavor profile. It is smooth, rich, and naturally umami-forward, with a pleasant balance between savory depth and gentle sweetness. Taste profile:
Kiwami is ideal for drinking traditionally with water, as well as for premium matcha lattes. |
What does Nojun taste like?Nojun has a balanced and approachable flavor profile, making it an excellent choice for everyday matcha. It has a pleasant combination of umami and earthy notes, with a smooth finish that works particularly well with milk. Taste profile:
Nojun is especially suitable for matcha lattes and everyday matcha drinks. |
Can the taste or color vary?Yes. Matcha is a natural agricultural product, so color, aroma, flavor, and texture can naturally vary between batches due to harvest conditions, seasonality, and other factors. These natural variations do not necessarily indicate a quality issue. |
Do you accept returns or refunds?Because matcha is a food product, we generally do not accept returns or exchanges due to change of mind, incorrect orders, or personal taste preferences. If you receive an incorrect, damaged, or defective product, please contact us within 24 hours of delivery so we can review the issue and assist you. |
What should I do if my order arrives damaged or incorrect?Please email us at info.daitanmatcha@gmail.com within 24 hours of receiving your order. Include:
Once we review the concern, we will determine the appropriate resolution. |
Can I get a refund if I don't like the taste?Unfortunately, personal taste preference is not considered a product defect. Matcha naturally has varying levels of umami, bitterness, sweetness, and earthiness depending on the variety and preparation. We recommend choosing the matcha that best suits your preferred taste profile before ordering. |
What if I entered the wrong delivery address?Customers are responsible for providing accurate delivery information at checkout. If you notice an error, please contact us as soon as possible at info.daitanmatcha@gmail.com. We will do our best to assist before the order is shipped. Once an order has been handed to the courier, we may not be able to change the delivery address. |
How should I store my matcha?Keep your matcha tightly sealed in a cool, dry place away from direct sunlight, heat, moisture, and strong odors. For the best flavor and freshness, avoid leaving the package open for extended periods. |
How long will my order take to process?Once payment has been received and verified, your order will generally be processed within 24 hours. |
How can I contact Daitan Matcha?For questions about your order, products, payments, or anything else, contact us at: We're always happy to help. |
