Shipping Policy

Last updated: September 3, 2026

Daitan Matcha is a Davao-based Japanese matcha supplier. We currently offer delivery and shipping for customers within Davao and throughout the Philippines.

Order Processing

Orders are generally processed within 24 hours after payment has been received and verified.

For orders placed during weekends, holidays, or periods of high order volume, processing may take longer. We will do our best to keep you updated if there are any delays.

Shipping & Delivery

Orders are shipped through our available courier and delivery partners, including J&T Express where applicable.

Delivery times depend on:

• Your delivery location
• Courier schedules and availability
• Weather and unforeseen circumstances
• Holidays and peak shipping periods

Once your order has been handed over to the courier, delivery times are primarily determined by the courier.

Delivery Information

Please make sure your information is complete and accurate when placing your order.

You may be asked to provide:

• Full name
• Complete delivery address
• Contact number
• Landmark, if applicable
• Email address

Daitan Matcha is not responsible for failed or delayed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Shipping Fees

Shipping fees are calculated or provided based on the customer's delivery location and the available shipping method at checkout.

Additional delivery charges may apply in certain situations, such as address changes, re-delivery, or other circumstances outside our control.

Tracking

Once your order has been shipped and a tracking number is available, we will provide the tracking information to you.

You can use the tracking number to monitor your shipment through the applicable courier.

Delayed or Lost Packages

Once a package has been handed to the courier, delays may occur due to circumstances outside of Daitan Matcha's control.

If your package is delayed or appears to be lost, please contact us at info.daitanmatcha@gmail.com with your order number and tracking information. We will do our best to assist you in coordinating with the courier.

Damaged Packages

If your order arrives damaged, please contact us within 24 hours of delivery.

Please provide:

• Your order number
• Photos of the package
• Photos of the damaged product
• A brief description of the issue

We will review the situation and determine the appropriate resolution.

Delivery Only

Daitan Matcha is currently delivery/shipping only. We do not currently offer customer pickup.

Contact Us

For questions regarding your shipment or delivery, please contact:

Daitan Matcha
Email: info.daitanmatcha@gmail.com
Location: Davao City, Philippines

Thank you for choosing Daitan Matcha.